What do you consider determines excellent customer service ?
Answers:
I think it is all down to the delivery of the service.
Often you can tell when a worker is genuinely wanting to help you with your specific needs and when it has been drummed into them at staff training that they must ask "would you like a hand with that?" or "Can I help you at all?"
Its the little things that people can do for you, which you know are probably not in their job description or those little extra lengths they go to to help you or to help you get what you want.
When I get more than I asked for. :)
I'd say for the last 12 years, I've been exposed to customer oriented business, it's empathy. It's "putting yourself to your customers' shoes". Always think and feel, what your customers would think and feel, and even say, when they're put into this certain situation. And from that you would able to determine, the best approach, if not the best, but close to your customers' expectation, and eventually, satisfaction,.
My personal gauge of the quality of customer service is how a complaint is dealt with.
If I walk away happy with how I have been treated, I will not only return - I will tell people how good they were.
Excellent customer service causes return custom and a follow on effect - the most valuable advertising in the world - "word of mouth". If that occurs then the service was excellent.
Hi >
No determination, but It would be nice to go into a shop and find someone that actually has a clue as to the products that they are trying to sell.
I could sell you a power station, as that is my trade, but talking to a foreign call centre concerning Chistmas presents is hopeless.
A company I called the other day day, regarding car insurance, were excellent. Name given, and a freindly chat.
That is more like how it should be.
Bob.
someone who puts the customer before profit
is polite and treats the customer with respect ect ect ect
Someone who responds to my complaint. The fact they cared means a lot to me.
When that person can make me laugh and feel comfortable.
excellent customer service is actually delivering what they want. Most people forget to walk in their customers' shoes, and just go for what they *think* their customers want. If you actually ask your customers, you'll be amazed at the answers you get back. Satisfy that, and you're onto a winner.
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