Bank overcharging?
I have sent my bank an official letter that I downloaded from the net to claim back unreasonable bank charges.It says in the letter they have seven days to comply,up to date have had no reply and they seem to be ignoring me.Been with the bank for 30yrs,Whats my next move,it also says that if they do not comply thier trading liscence may be withdrawn.
Answers:
if they have genuinely mis charged you speak to someone at the call centre first. dont be nasty just explain the situation. if they dont help politely ask if a manager is available. they can usually refund charges.
if you are just disagreeing with the rate of the charges that is set by the banks. (the £12 maximum that came in recently is only for credit cards) and they wont change that for one person.
regarding the letter that you downloaded the banks will see these kind of things all of the time and will know that even though your letter says they have to reply within 7 days it is basically made up and has no legal grounding that i know of.
make an appointment to see the manager and explain the situation to him
Yes they did that to my son also but in the end they reimbursed him with the money they had overcharged. Barclays.yes???
See the manager and tell him you'll take your business elsewhere. (Don't be surprised if he tells you to go ahead). Do some research, you may get a much better account elsewhere.
When you write an "official" letter (as opposed to an unofficial letter) in which you make a demand and give them a time frame in which to comply, if they fail to meet your demand then you follow through with your threat. If you don't then the letter you wrote is no more than some form of useless venting.
So, to answer your question.your next step is to have their trading licence revoked.
Seems simple enough.good luck with your action.
Very common problem I am afraid and one that allowed Nat-west and Royal Bank of Scotland to put me into huge debt with them and nearly lost me my business (unfair charges on top of unfair charges).
Efforts have been made to take major Banks to Court, but with only limited success so far.
Office of fair trading has made 'recommendations', but no one will enforce them. If when finally re-solved, the banks are forced to repay all the money that they have 'stolen' from customers in this way, it will break them! There is alot at stake for the banks and they do not give in easy. At the moment for the most part they are avoiding Court, but as 'little people' we have far less resources than them for succeeding in Court.
Keep complaining to everyone who will listen and bear in mind that all English banks are only allowed to trade because of their licence to do so issued by the Bank of England, so it is really ultimately down to them to police these 'legal robbers'!
take them to small claims court.
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Answers:
if they have genuinely mis charged you speak to someone at the call centre first. dont be nasty just explain the situation. if they dont help politely ask if a manager is available. they can usually refund charges.
if you are just disagreeing with the rate of the charges that is set by the banks. (the £12 maximum that came in recently is only for credit cards) and they wont change that for one person.
regarding the letter that you downloaded the banks will see these kind of things all of the time and will know that even though your letter says they have to reply within 7 days it is basically made up and has no legal grounding that i know of.
make an appointment to see the manager and explain the situation to him
Yes they did that to my son also but in the end they reimbursed him with the money they had overcharged. Barclays.yes???
See the manager and tell him you'll take your business elsewhere. (Don't be surprised if he tells you to go ahead). Do some research, you may get a much better account elsewhere.
When you write an "official" letter (as opposed to an unofficial letter) in which you make a demand and give them a time frame in which to comply, if they fail to meet your demand then you follow through with your threat. If you don't then the letter you wrote is no more than some form of useless venting.
So, to answer your question.your next step is to have their trading licence revoked.
Seems simple enough.good luck with your action.
Very common problem I am afraid and one that allowed Nat-west and Royal Bank of Scotland to put me into huge debt with them and nearly lost me my business (unfair charges on top of unfair charges).
Efforts have been made to take major Banks to Court, but with only limited success so far.
Office of fair trading has made 'recommendations', but no one will enforce them. If when finally re-solved, the banks are forced to repay all the money that they have 'stolen' from customers in this way, it will break them! There is alot at stake for the banks and they do not give in easy. At the moment for the most part they are avoiding Court, but as 'little people' we have far less resources than them for succeeding in Court.
Keep complaining to everyone who will listen and bear in mind that all English banks are only allowed to trade because of their licence to do so issued by the Bank of England, so it is really ultimately down to them to police these 'legal robbers'!
take them to small claims court.
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