How long does it take Norwich union to pay out on Bonus claims??

They are a bunch off ****s and have now been holding out for 17 months. I'm waiting on £2050 in Taxi receipts.
All for one of their drivers who crashed into me.
What are my chances?

Answers:
I wouldnt mess around anymore
sue em via moneyclaim on line, its easy and effective.
What bonus claims?

If you have been spending that sort of money on taxis without authority you may well not get it back

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