I brought a car seat yesterday but my 18 mth old got his arms through the straps?

I was on the motorway at the time and was horried, i took it back to mothercare today and ask for a refund as i felt it wasn't safe. i was refused the refund and was told it's my responsiblity teach the baby it's dangerous. They said that some children manage to do this. He had only been in it about 20mins before getting his arms out. The green arrow which shows when fitted properly was showing

Do you think I'm right?



I went to safety centre and was fitted with another seat.

Answers:
yes i do take it back to mothercare and ask them how you teach an 18 month old child not to remove his/her arm from the strap and where it says in the instructions that is to be done because it should say in the fitting instructions that you need to teach your child not to do this.
If it is not possible to strap the child in safely then it is not fit for purpose under the sale of goods act and you are entitled to a full refund. go at the busiest time and make a fuss. they will give you a refund.
Yes, I would be mortified!
It's a pity you couldn't get a refund though, that's just disgusting.
Mothercare are useless. You do have to have the straps quite tight but I do think you were well within your rights.
WELL GLUE HIM TO THE SEAT THEN
I'm surprised that Mothercare where so unsympathetic. I can only suggest that you make sure that your 18mouth old is not wearing lots of bulky clothing and that you make sure that you pull the straps thought. I would rather have a slightly uncomfortable child than lose a child in an accident.
you just have to match your enviroment,whether its at home or in the car, with your kids escape attempts. I have a 23 month old and no matter what safety product we buy he can almost always figure them out or find a way around it
go to another mother cae near you and try and take it back there!cause really they should take it back use a different ecuse or something! you should have a 28 day returns policy withe car seat!! they should give u a refund!! argue with them or go to a citizens advise bureau! you can not teach a child that young to do that anyways you are ment to be keeping you eyes on the road and not the child right!!
id write to the cop. and scream in the letter for insalting u and for not getting ur moneys worth back. and if they still dont do that id get the cops invalved.

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