Vax Carpet Cleaner..?
Here's the story.
I bought a Vax carpet cleaner in April 2006 as I have a large dog who comes in from the garden and gets muck everywhere on the carpets.
Two weeks after purchasing the same, I stupidly put very hot water in the clean tank which you use to wash the carpets and it kind of melted a little out of shape and became inoperative.
I therefore contacted Vax to order a new part which cost £15.00 but they still have not sent it me out.
They said at the time of ordering that it would take six to eight weeks.
I called at the beginning of June 2006 as it still had not arrived and they told me mid-June to end of June 2006.
I have called again this morning and now they are saying first week in August.
Should i make a complaint as it has been nearly thirteen weeks now and my carpets are looking a right state.
Anyone have any idea how i could go about it?
Answers:
Write them a letter telling them just what you think of their service, Advise them that you have already contacted Trading Standards and that they should soon be hearing from them.
On the bottom of the letter, below your signature, write the following.
:- CC,retained,
BBC Watchdog,
Sorted, Daily Mirror.
Good Luck. It usually works a treat.
complain.big time!!..i would threaten them with BBC watchdog.
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I bought a Vax carpet cleaner in April 2006 as I have a large dog who comes in from the garden and gets muck everywhere on the carpets.
Two weeks after purchasing the same, I stupidly put very hot water in the clean tank which you use to wash the carpets and it kind of melted a little out of shape and became inoperative.
I therefore contacted Vax to order a new part which cost £15.00 but they still have not sent it me out.
They said at the time of ordering that it would take six to eight weeks.
I called at the beginning of June 2006 as it still had not arrived and they told me mid-June to end of June 2006.
I have called again this morning and now they are saying first week in August.
Should i make a complaint as it has been nearly thirteen weeks now and my carpets are looking a right state.
Anyone have any idea how i could go about it?
Answers:
Write them a letter telling them just what you think of their service, Advise them that you have already contacted Trading Standards and that they should soon be hearing from them.
On the bottom of the letter, below your signature, write the following.
:- CC,retained,
BBC Watchdog,
Sorted, Daily Mirror.
Good Luck. It usually works a treat.
complain.big time!!..i would threaten them with BBC watchdog.
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