Waht are customer services skills?
customer services skills
Answers:
here's an example: if you're working at a fast food joint, someone with good customer service skills would not yell "CAN I HELP THE NEXT PERSON?" when there is obviously a line-up and i am obviously 'the next person'. Saying "can i help you" would be much more appropriate.
cinnybatuib
The ability to deal with the public - interpersonal skills, communication skills, etc.
The ability to make the customer feel that their custom is valued.
Being pleasant, etc.
Not much good at these myself but good luck if you are going for a job interview
Being able to service the customers.
The customer is always right, the customer is never wrong.
First and foremost, the ability to spell correctly.
courtesy, politeness, being a good communicator, manners, a positive disposition to people
Exceeding their expectations.
Service with a smile - even on the phone !
Making them feel special.
Common sense.
Humility.
Compassion.
Empathy.
First guessing their needs.
And most important - have a good sense of humour !
Listen, understand, plan, agree, action and check.
Listen to the customer
Understand what the customer is having a problem with, how they want it dealt with and what they want.
Make a plan of action to remedy the situation with the customer, tell them what you are planning to do.
Agree the plan of action with the customer.
Action the plan that was agreed.
Check with the customer that your actions have solved the issue.
good manners will get you a long way and i should brush up on you spelling if i were you.
being able to deal with every customers query efficiently and making sure they leave informed and happy. never let a customer go away without what they came infor within reason.
being polite, knowledgeable and able to deal with every situation effectively, even the irate customers. knowing your business and products etc.
As well as the above, the ability to stop a situation escalating, to defuse anger and provide a solution to the customers problem.
Value your customer and make feel it.if you want to succed,develop a maniacal focus on your customers.understand,anticipat. and satisfy your customers needs or others will.
Customer service skills are something that can be learnt. First don't listen to the person who said you need to be able to spell. Most customer service is either done over the phone with spell checking on the system or it is done face to face.
You need to be able to help the customer as you would like to be helped, verbal nodding is a very good way of communicating with the customer, use probing questions, acknowledge the customer. If you are working in a call centre remember the customer has called because they have a problem, they didnt want to call the call centre (call centres have a bad name). Always always remember
Be Polite (manners get you every where)
Apologise (not to much tho as the customer will find it sarcastic)
Empathy (how would you like to treated if it was you having the problem.
Use the customers name for the personal approach.
The customer is always right even if we didnt think so.
I hope this has helped you.
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Answers:
here's an example: if you're working at a fast food joint, someone with good customer service skills would not yell "CAN I HELP THE NEXT PERSON?" when there is obviously a line-up and i am obviously 'the next person'. Saying "can i help you" would be much more appropriate.
cinnybatuib
The ability to deal with the public - interpersonal skills, communication skills, etc.
The ability to make the customer feel that their custom is valued.
Being pleasant, etc.
Not much good at these myself but good luck if you are going for a job interview
Being able to service the customers.
The customer is always right, the customer is never wrong.
First and foremost, the ability to spell correctly.
courtesy, politeness, being a good communicator, manners, a positive disposition to people
Exceeding their expectations.
Service with a smile - even on the phone !
Making them feel special.
Common sense.
Humility.
Compassion.
Empathy.
First guessing their needs.
And most important - have a good sense of humour !
Listen, understand, plan, agree, action and check.
Listen to the customer
Understand what the customer is having a problem with, how they want it dealt with and what they want.
Make a plan of action to remedy the situation with the customer, tell them what you are planning to do.
Agree the plan of action with the customer.
Action the plan that was agreed.
Check with the customer that your actions have solved the issue.
good manners will get you a long way and i should brush up on you spelling if i were you.
being able to deal with every customers query efficiently and making sure they leave informed and happy. never let a customer go away without what they came infor within reason.
being polite, knowledgeable and able to deal with every situation effectively, even the irate customers. knowing your business and products etc.
As well as the above, the ability to stop a situation escalating, to defuse anger and provide a solution to the customers problem.
Value your customer and make feel it.if you want to succed,develop a maniacal focus on your customers.understand,anticipat. and satisfy your customers needs or others will.
Customer service skills are something that can be learnt. First don't listen to the person who said you need to be able to spell. Most customer service is either done over the phone with spell checking on the system or it is done face to face.
You need to be able to help the customer as you would like to be helped, verbal nodding is a very good way of communicating with the customer, use probing questions, acknowledge the customer. If you are working in a call centre remember the customer has called because they have a problem, they didnt want to call the call centre (call centres have a bad name). Always always remember
Be Polite (manners get you every where)
Apologise (not to much tho as the customer will find it sarcastic)
Empathy (how would you like to treated if it was you having the problem.
Use the customers name for the personal approach.
The customer is always right even if we didnt think so.
I hope this has helped you.
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