Why is british shopping so rubbish?

Why are high-street stores like halfords, matalan and focus diy so crap? They are suppose to be specialist stores. So you go into Matalan and they dont have the size you want. In halfords, all the glossy tv advertising but the stores dont have all the products and the sales staff are like cretins. Why?

Answers:
Ah, so I'm not the only one to notice the Halfords-cretins relationship..

I wanted some door speakers for my car, and chose the ones I wanted out of the demo ones displayed on the wall. I waited by the help desk for 10 minutes and everyone ignored me. In the end I had to literally approach and block an assistant in an aisle to ask them to get me some speakers from the stock room. He told me they'd sold out and wouldn't get any more until next week..
Then why don't they put that notice on the fricken demo speakers until they've got more stock (And staff) in?! Might save everyone's time!

Focus DIY..don't get me started.. You go in there for something basic like paint - they have the label on the shelf of the colour you want - but there's 8 tins of magnolia on the shelf where the colour should be. You go looking for an assistant (More chance of finding a needle in a haystack) and when you do find one they "go off out the back to check" are gone for like 20 minutes, (by which time you've got so frustrated you've bought something random you don't need like a Yucca Plant) and when they come back they tell you that they do have some in stock, but it's on the highest shelf in the warehouse and they can't reach it as they're not authorised to operate the cherry picker - only Stewart can use it and he's not in today - so can you come back tomorrow?!

I will end my rant here, I think. XD
Because they are run by people who don't have a clue want people want or need
Because they pay minimum wage and its hard to be enthusiatic for cr*p wages.
Because people who aren't happy with the service never say anything for fear of offending someone.
Be polite but firm and make a complaint to head office.
ummm.Matalan..a specialist store!

I must be living in a parallel universe.
because its all imported IE crap

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