What are the main duties in a reservation executive, mainly hotel bookings?
Answers:
Looks more like Front Desk operation, answering phone to get more hotel bookings
Main Duties / Requirements:
1. Handle booking enquiries and reservations by phone and/or email and/or fax or other means such as my mail. Maintain Inventory of reservations, rooms, vacancies, etc Coordinate with front-desk for guest arrival, room assigning etc. Also answer enquiries regarding hotel services.
2. Will work towards maximising hotel revenue and guest satisfaction by handling and processing guest reservations
3. Work strictly under the supervision of Reservations Manager.
4. Must have excellent telephone manners
5. Most reservation executive jobs seek candidates with excellent interpersonal and communication skills and also some background knowledge of hotel operation.
6. Will greet customers, talk to them, English is the most required language, he she will need to be "down-to-earth" person.
Have a nice day!
Ring. Ring.
"How may I help you?"
I am calling to complain about how rude Ms Y was when I called her yesterday to make a reservation. I need to talk to your manager right now!!.
"One moment please, Please log in to www.hotel0010101.com and click on the large "Complain" Link located at the top of the screen and drop us your complains. Good Bye!"
.. i like footnotes
The answers post by the user, for information only, UKQnA.com does not guarantee the right.